Developing this soft skill will help you build and maintain relationships,solve problems, improve processes and retain information, such as instructions, procedures and expectations. If you plan to do this exercise remotely, simply use breakout rooms. Updated JImage description One of the most critical skills in effective communication is active listening. Listen to different audio recordings and answer quiz questions to test how well you listened and understood the situation. Active listening exercises can be done both in person or remotely. These interactive exercises will get you practicing your active listening skills in a range of scenarios: 1. We listen to our neighbors dog bark every time a package is delivered. The group has to be able to listen with complete concentration and follow through. The leader then starts alternating between 1 clap, 2 claps and so on. These fun and simple active listening exercises invite students to consider the actions and impact of focusing on what is being said and sharing feelings. We can make observations about our own feelings because we know what we are feeling.Īsk students to read these scenarios and decide whether the communication examples show observations or judgement. Active listening is what makes someone a truly gifted communicator. We listen to people talking at the next table at our favorite restaurant. A leader comes forth and relates the instructions which go like this, for example: 1 clap Stand. When we communicate using observations of the situation, ourselves and our needs, we can change the focus of the conversation from blaming the other person to the problem that we would like to be solved. When we communicate using judgments, people get defensive, angry, and respond in the same way if not more intensely, leading to a conflict spiral. wrong way to do things, blame/counter-blame, offense/defense, etc.) Judgments evaluate, and are when we start to put perceptions, assumptions and biases into the mix. One of the most critical skills in effective communication is active listening. Observations describe what you actually see and hear. Observations are what we can see with a camera and hear with an audio recorder, without involving perceptions or assumptions. Discuss with students the difference between observations and judgments.
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